Support & Maintenance
We stay after launch. Some clients, for years.
Maintenance is where most software quietly fails: the vendor leaves, knowledge disappears and a working system becomes a risk nobody wants to touch. The team that built our systems is the team that still answers for them.
The same people, still reachable.
Our longest running platforms are supported by the engineers who built them. That continuity is the reason institutions keep systems with us instead of rebuilding them every few years.
Defined response, not best effort.
Agreed response and resolution times, a named channel and a clear escalation path, with reporting on what was raised and what was done.
Fixing what breaks and following what changes.
Defects, but also the changes forced by new regulation, new integrations or growth in usage. Both are normal parts of a system's life.
Software ages even when nobody touches it.
Framework versions, library security updates and platform requirements are handled continuously, so the system does not reach the point where updating it becomes a project.
Never dependent on one person.
Documentation, handover and more than one engineer familiar with every system we support.
From handover to a system that never becomes a risk.
Hand over
Documented and walked through.
One channel
A single way in.
Triage
Against agreed severities.
Fix causes
Workarounds named as workarounds.
Update
Patches as routine.
Review
What was raised, what changed.
The chambers platform serving more than 30,000 health professionals is still maintained by us, years after delivery, by the same team that built it.
One team, seventeen capabilities
We design, build and run custom software: web platforms, mobile products, AI systems and cloud infrastructure.
Highlighted is where you are. The rest is on the same team.