As part of our commitment to driving digital excellence, Kutia was chosen to lead the digital transformation of the Ombudsperson Institution in Kosovo. Our involvement spanned from Business Analysis and Software Architecture to comprehensive Training for both users and administrators. We are currently extending our expertise to train the IT department and are proud to continue our collaboration by providing ongoing support for the platform. 

The Ombudsperson Institution recognized the need to enhance its operations, improve user experience, and streamline administrative tasks. This case study highlights the features and functionalities of the system we meticulously crafted for them. 

User Experience Enhancements

• User Login & Settings: The system offers a seamless login experience with a password recovery option. Users can customize their settings, including changing passwords, setting up two-factor authentication, and adjusting the language of the page. 

• Complaints/Cases Management: Users can easily submit new complaints, with a structured registration process divided into sections like Claimant Information, Event Information, and more. The system also provides functionalities for document management and complaint/case search. 
• Document Management System (DMS): The DMS allows users to add, view, and manage documents. Features like version control, check-in/check-out, and workflow transitions ensure efficient document handling. 
• MKP & HR Promotion Modules: These modules facilitate the registration and management of MKP-based and HR Promotion-based activities, respectively. 
• Open Days: Users can schedule or modify open day appointments with an intuitive calendar interface. 
• Reports & Statistics: The system provides comprehensive statistical data on complaints, claimants, respondents, and more, aiding in data-driven decision-making. 

Administration & Workflow Enhancements

• User Management: Administrators have the ability to view, modify, and manage CMS/DMS users. They can edit user roles, disable users, and register new users. 
• Roles & Permissions: The system offers customizable roles, each with a specific set of permissions. This ensures that users have access only to the functionalities relevant to their responsibilities. 
• DMS Workflow Administration: Administrators can add new workflows, configure states and transitions, and manage the overall workflow of the DMS system. 
• Lookup Tables Configuration: The system allows for the configuration of respondent types and DMS document types, ensuring flexibility and adaptability to changing requirements. 

Brief

The main objective of this project was to develop an open procurement portal to increase transparency on public expenditures. This included scrapping, aggregating and structuring information on public contracts. 

Solution

This platform offers easy access to public data. The main features of the website include simplified navigation for use by the public and other parties. This solution makes it possible for the information to be easily and quickly processes and filtered, as well as to generate graphs of different formats, including bars, pie charts etc., which can then be used as frames in other websites or as photographs to be attached to research reports or various written articles. The platform was developed on the PHP Laravel framework and MySQL database combined with JavaScript code incorporating animations, and google charts for data visualization.

Brief

Our client, an international Human Rights organization, wanted to build a platform that covers the state of digital rights in Bosnia and Herzegovina, Croatia, North Macedonia, Serbia, Hungary and Romania. The purpose of the project was to document the violations of digital rights and freedoms. 

Solution

We built a database that documents violations of digital rights and freedoms, with descriptions of the cases and corresponding sources in order to provide facts about the violations, and emphasize the use of technology to highlight social issues in targeted countries.